Cisco - CISCO ICD 3.X 1 STD-AGENT DTOP


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Item #: 9751880
Mfr. Part#: ICD-3.X-S-AGT1
Availability: On Order
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Cisco - CISCO ICD 3.X 1 STD-AGENT DTOP

    Cisco IP Integrated Contact Distribution (IP ICD) is an inexpensive, easy-to-install, and easy-to-use automatic call distributor (ACD) for enterprise organizations. It is seamlessly integrated with all other customer response applications, including Cisco IP Interactive Voice Response (IP IVR) and Cisco IP Automated Attendant (IP AA). Key benefits of IP ICD include: it provides a low-cost, entry-level ACD that is easy to install, administer, and use; it supports multimedia (voice, data, and Web) access when used with Cisco IP IVR; it provides complete customization tools for call flow scripts; and it supports seamless integration with Cisco customer response applications.

    Cisco Agent Desktop IP ICD supports the Cisco out-of-the box agent and supervisor desktops-the same desktops supported in Cisco IPCC, the Cisco enterprise class contact center solution.     

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    $459.99
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